Refund policy

Last Updated: September 10, 2026

At RAMON MART, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

Return Eligibility

You may request a return within 10 days of delivery of your order.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging and accessories, where applicable.

Certain products may not be eligible for return due to their nature, condition, hygiene considerations, or other applicable restrictions. Any product-specific return restrictions will be communicated on the applicable product page or at the time of purchase.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or you receive an incorrect product.

To help us resolve the issue quickly, please provide your order number, a description of the problem, and clear photographs or other relevant information showing the condition of the product.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Change-of-Mind Returns

If you simply change your mind about a purchase, the product must meet our return eligibility requirements.

Unless the return is due to a defective, damaged, or incorrect item, return shipping costs may be the responsibility of the customer.

Original shipping charges, where applicable, may not be refundable.

Return Process

To request a return, please contact us before sending any product back.

Email: ramonmart11@hotmail.com
Phone: (326) 205-6998

Please include your order number and the reason for your return.

We will provide return instructions after reviewing your request. Do not send products to the address listed on this page unless our customer support team specifically instructs you to do so.

Because RAMON MART works with third-party suppliers and fulfillment partners, the return address may vary depending on the product and fulfillment location.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

If a returned product does not meet our return requirements, we may be unable to issue a refund or may contact you regarding the available options.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the order may instead be subject to our return policy.

Refund Exceptions

Refunds may not be available for products that:

Have been used, damaged, or altered after delivery

Are returned without prior authorization

Are missing original components, accessories, or packaging where required

Are returned after the applicable return period

Are otherwise excluded from returns based on the product's nature or stated product-specific return terms

Questions About Returns or Refunds

If you have any questions regarding our Return & Refund Policy, please contact us:

RAMON MART
13913 Avenue 396
Cutler, CA 93615
United States

Email: ramonmart11@hotmail.com
Phone: (326) 205-6998

We are happy to assist you with your order and help resolve any eligible return or refund request.