Shipping policy
Last Updated: September 10, 2026
At RAMON MART, we are committed to providing a convenient and reliable shopping experience. We offer a variety of home, kitchen, garden, and décor products that may be sourced and fulfilled through our third-party suppliers and fulfillment partners.
Because fulfillment arrangements can vary by product, shipping times and delivery conditions may differ depending on the item and destination.
Order Processing
Orders are generally processed after successful payment confirmation.
Processing times may vary depending on product availability, supplier processing times, order volume, holidays, and other operational factors.
Once your order has been shipped, you will receive available shipping and tracking information by email.
Shipping Times
Estimated delivery times may vary based on the product, shipping method, fulfillment location, and delivery destination.
The estimated delivery timeframe displayed at checkout or on the applicable product page should be considered an estimate rather than a guaranteed delivery date.
Shipping delays may occur because of carrier disruptions, weather conditions, customs processing, holidays, incorrect address information, or other circumstances outside our reasonable control.
Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on the product, destination, order size, and available shipping method.
Order Tracking
When tracking information is available, it will be provided to you after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact our customer support team.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
RAMON MART is not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.
Multiple Shipments
If your order contains multiple products, items may occasionally be shipped separately.
This can happen when products are fulfilled from different suppliers or fulfillment locations. You may therefore receive multiple packages for a single order.
International Orders
Where international shipping is available, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally determined by the destination country's authorities and are outside the control of RAMON MART.
Customers are responsible for complying with applicable import requirements in their destination country.
Delayed or Lost Packages
While we work with our fulfillment and shipping partners to support reliable delivery, shipping delays can occur.
If your package appears to be delayed, please first review the tracking information provided by the carrier.
If you believe a package has been lost or has not arrived within a reasonable period after the expected delivery timeframe, please contact us so that we can review the situation and assist where possible.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
For damaged or defective products, please provide your order number and clear photographs showing the product and packaging. This information may be required to investigate the issue with our fulfillment or shipping partner.
Eligible claims will be handled in accordance with our Return & Refund Policy.
Shipping Restrictions
Certain products may have shipping restrictions based on product characteristics, destination, carrier requirements, or applicable laws.
If an order cannot be shipped to the selected destination, RAMON MART may contact the customer regarding available options or cancel and refund the affected order.
Changes to Shipping Information
Shipping times, available carriers, shipping charges, and delivery options may change from time to time based on supplier and carrier availability.
Any applicable shipping information presented during checkout will apply to your order at the time of purchase.
Contact Us
If you have questions about shipping or your order, please contact us:
RAMON MART
13913 Avenue 396
Cutler, CA 93615
United States
Email: ramonmart11@hotmail.com
Phone: (326) 205-6998
We will be happy to assist with questions regarding your order, tracking information, delivery, or shipping concerns.